IATA Cargo Procedures

Course Objectives

  • Understand the specific air cargo ‘language’ and terms
  • Outline the end-to-end process overview of air cargo transportation from booking up to delivery to the consignee
  • Use IATA’s The Air Cargo Tariff and Rules (TACT) manuals for specific country and carrier regulations
  • Apply the correct cargo acceptance procedures
  • Understand the conditions of carriage
  • Complete an air waybill, the official contract of carriage
  • Calculate air transportation charges
  • Provide a basic customer service skills set to participants

Target Audience

This is a comprehensive shipping program which suitable Air cargo professionals and Air cargo forwarders.

Methodology

This program will be conducted via group interaction, individual exercise, case studies, lectures and video/films.

Course Modules

Module 1 – Air cargo industry regulations
Module 2 – Handling facilities
Module 3 ‐ Cargo booking process
Module 4 – Customer service excellence
Module 5 – The air waybill
Module 6 – Cargo rates and charges

Get To Know The Trainer

Trainer Titus

 4.5

Titus Pereira holds a Bachelor of Management (Accounting & Finance) Hons, University Science Malaysia, and Penang and is currently completing his MBA from MMU.  He is a trained and certified consultant for supply-chain, utilizing the SCOR (Supply-Chain Operations Reference-model) methodology by Supply-Chain Council of USA.

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COURSE BENEFITS

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RM2,400/DAY

RRP RM3,430/DAY   SAVE RM1,030

*T&C Applies

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