Trainer Arivalan

CREDENTIALS

• PhD Universiti Sains Malaysia
• Econs (Hons), UUM. MBA, UK, DBA Phil

LANGUAGE

Spoken

• English
• Bahasa Melayu

Written

• English
• Bahasa Melayu

INTRODUCTION

Dr. Arivalan has developed and conducted training in Strategic Negotiation and Deal Making, Project Management from Basics to Advanced, Leadership and Influencing Skills using NLP, Effective Purchasing and Vendor Evaluation Workshop, Language that Changes the Mind of the Listeners, Problem Solving and Decisions Making, Conflict Management, Expert Communication Skills, Train the Trainer and Facilitation and Delegation Skills, Coaching and Mentoring Skills.

His training sessions are highly interactive with valuable and relevant participant centered activities such as role play, brain storming, games, case studies, discussions, storytelling, video sessions, quizzes, individual and group exercises, ice breakers, presentations, mind mapping, scenario planning, small projects, and debates. His training programs are often tailor made to suit the participants’ expectation.

Dr.Arivalan obtained his first degree in Economics from University Utara Malaysia; Master’s in Business Administration (MBA) from University of Abertay Dundee, Scotland; DBA from Southern Luzon State University and PhD from USM. He holds the Train the Trainer Certificate from HRDC, Malaysia and Certified NLP Practitioner and Advanced Coach (ABNLP, US), Certified Practitioner of Time-Line Therapy and Certified Master Hypnotherapist, (IACT, US).

Participants who have attended the training programmes via public and in-house programmes include AM Bank, STEC, Dyna Craft, Kudat Resort, PERMATA, Miri Port Authorities, Asean Bintulu Fertizers, E & O Hotel, Promenade Hotel, JobStreet, Borneo Travel and Tours, Nippon Oil, Borneo Springs, Murphy Oil, TNB, RHB Bank, Digi, Celcom, SESCO, Sin Chew Press, EON Bank, Proton, PUSTAKA Miri, Telekom Malaysia, Kia Motors, Intel, Miri Specialist Hospital, Bank Rakyat, Network Integrity Assurance Technologies, Brunei , The Female Health Company, SIDIM College, Besi Apac, KESP, DANISCO, Fatty Chemicals ,Maybank , Miri Port Authorities , Borneo Tourism, PERMATA, ZF Steering , Agility Logistics, Transwater ,Nippon Steel & Sumikin Electronics Devices, UMS , Vale Minerals , RENESAS and Boon Siew Honda to name a few. Apart for Malaysian companies, he also has conducted training sessions for visiting participants from Vietnam, Philippines, Middle-East, Tibet, China and Indonesia. Some of his audiences include general managers, managers, and company directors, executives, principals, lecturers, supervisors, CEOs, front line staff, government officials, NGOs and general public.

Apart from training, he is also active in consultancy in the area of marketing and management with various government and non-governmental bodies. His consultancy areas include marketing research, change management, feasibility studies on the viability of business projects, socio-economy impact, training need analysis and measurement of service quality by using SERVQUAL or SERVPERF instrument. He also had developed model and instrument to measure Customer Satisfactions Index (CSI) and Customer Loyalty Index (CLI) as stipulated in the ISO standard requirements. These models can be applied in any firms easily to enhance the satisfaction of their customers thus improving the customer loyalty. Apart from Consultancy services, Arivalan also has conducts personal coaching on individual basis on various marketing and business related matters for CEOs, branch managers and executives.

His work experience involves that of a marketer, lecturer, trainer and consultant. He was a Senior Program Manager at Hewlett Packard (HP) handling various types of on-shore and off-shore projects for clients. About 120 project managers were reporting to him while he was at HP Enterprise.

He has developed network and partnership with various institutions and customer groups in the Asia Pacific region and has successfully secured contracts with many reputable institutions and organizations from UK, USA, New Zealand, Australia, India, Indonesia, Mauritius, Bangladesh, Pakistan and Sri Lanka. Previously, he held high profile positions as Deputy Director of Marketing at AIMST University and Principal and Dean of an established private college in Malaysia. He was also a lecturer at Curtin University of Technology Sarawak campus for 3 years. Dr. Arivalan’s earlier experience at a senior management level, international exposure coupled with his academic qualifications had helped him to develop his extensive knowledge in service quality, international marketing, customer networking and prospecting, sales, negotiation skills and leadership thus enabling him to become a high profile trainer.

His impressive list of publications include :
• Ramaiyah.A. Nurulazam, Malar, (2009),” A research framework for service quality research in Private Universities from Malaysia”. International Journal of Value Chain Management, V 3, N4. pp 335-345.
• Ramaiyah.A. Nurulazam.A,(2008), “A research framework using SERVQUAL Instrument to Analyse the Quality of Services provided by the Private Institutions of Higher Learning in Malaysia”. Innovation in Management Practices. Macmillan Publishers India Ltd. Pp 316.
• Ramaiyah. A., Nurulazam.A (2007), “Exploring the service quality dimension in higher education research”, Regional Conference on Quality in Higher Education: University of Malaya, Malaysia.
• Ramaiyah. A., (2007), “Principles of Marketing: Graduate student workbook”, Wawasan Open University, Malaysia.