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Trainer Sean

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INTRODUCTION

Sean is a Diploma holder in Graphic Design from Saito Academy & Higher Diploma and Master's Degree in Business with Infromation Technology from University of Northumbria, NewCastle. He is Management Consultant for Pink Elephant with the responsibility for delivery (consulting projects), training and development in the Asian region. Service Management Process and Applications Manager with the responsibilities of defining, documenting and implementing IT service management processes and policies across the World Vision International (WVI) global partnership that consists of more than 50 countries.

Technical Services Manager with HP (formerly EDS) with the responsibility of managing the Wintel support team with 100-150 staffs supporting over international/multinational customers which includes daily operational responsibility for people, customer and day-to-day project management activities of the team. IT Manager for Malaysia’s premier business weekly The Edge. Responsibilities include managing a team of web designers, programmers and system support staff. Other responsibilities include providing strategic direction to implementation of IT processes within the organisation

Certification:
ITIL Service Strategy
ITIL Operationa; Support and Analysis
ITIL Release, Control and Validation Intermediate
ITIL Continual Service Improvement Intermediate
ITIL Planning, Protection and Optimization Intermediate
ITIL Foundation Certified
ITIL Managing Acrodd the Lifecycle
ITIL Expert
PRINCE2 Foundation

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