The Polished Administrative Assistant: Keeping Those around You Organized, On Time and On Track

Course Objectives

• Understand the role and functions of Administrative Management in today’s business environment

•Organise, process and respond to electronic and paper communications to facilitate the flow of information in the workplace

•Apply time management and organisational skills to facilitate the completion of tasks and meet deadlines in the workplace

•Phrase your sentences efficiently to persuade others for your product or idea via report or email

•Say No and be loved for it! Practice being assertive but viewed positively by others

•Deliver your potentially negative message and get a good response

•Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

Target Audience

• Executives
• Administrative Staff
• Office Staff
• Secretary
• Human Resources
• Supervisors Of Administrative Staff

Methodology

Manage a network of working relationships

Communicate effectively

Manage time for themselves and others

Manage the performance of administrative staff

Organise and manage office administrative systems

Be proficient in professional administrative management skills 

Course Modules

• Section 1: Start with Yourself
• Section 2: Making Time Count
• Section 3: Goal Setting
• Section 4: How to Give Feedback?
• Section 5: How to Say No?
• Module 6: How to Request?
• Section 7: Staging Meetings
• Section 8: Managing Your Manager
• Section 9: Looking After You