Effective Credit Management And Debt Recovery

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Course Objectives

  • Evaluate prospective customers qualitatively and using financial ratio analysis.
  • Using credit agencies to check on customers credit rating and legal cases against them  Setting credit limit and credit term
  • Grasp the importance of credit collection management and commercial/business awareness
  • Deal with delaying or non-payment excuses and reduce credit exposure of difficult customers effectively
  • Collect from financially distressed debtors
  • Master the art of collecting debts through telephone
  • Implementing proactive and practical credit management and debt recovery strategies to address delay/non payments
  • Better understand different methods of collection (including restructuring) on debts
  • Lay groundwork to make collection efforts produce better results
  • Comprehend the legal perspective in debt collections and maximizing debt recovery through ligation procedures
  • Write effective letters, faxes and emails that are shorter, clearer and deliver desired results
  • Make the right decisions in credit collection and increase your organization’s Return on Investment (ROI)
  • Use different debt collection techniques to different situations designed specifically for your customers

Target Audience

  • This seminar is especially good for those who has just being recruited to perform the task of credit control
  • Credit Controllers, Credit executives & Collection/Credit Managers
  • Account Receivables Executives/Managers, Finance, Accounts & admin. Executives and Managers
  • Executives to Senior Managers

Methodology

  • POWER POINT Presentation.
  • INTERACTIVE INPUT – Getting feedback from participants on their experience in their industry and how it can benefit and applied in the workplace of the other participants. Encourage active participation and critic from participants on topics presented by facilitator
  • CASE STUDIES on actual cases in various industries.
  • DISCUSSIONS, QUESTION AND ANSWER

Course Modules

  • Module 1 – Introduction to Credit Evaluation
  • Module 2 – Introduction to Debt Collection
  • Module 3 – How To Lower Your Risk Factors?
  • Module 4 – Attributes Of an Effective Collections Staff
  • Module 5 – Effective Collection Techniques
  • Module 6 – Effective Telephone Techniques
  • Module 7 – Debtor Profiles
  • Module 8 – Delays & Objections/Disputes, Gatekeepers

Get To Know The Trainer

Trainer Patrick

Trainer Patrick

 

Patrick holds a Master in Business Administration (USA) and has vast experience in the field of credit management and debt collection for more than 35 year in various multinational manufacturing and trading organisations. He also holds professional membership with the The British Institute of Credit Management, UK and a Diploma in Management from The Malaysian Institute of Management.

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COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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