Mastering 10 Customer Support Skills Every Call Center Agent Should Have

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Course Objectives

  • To provide support to customers
  • To answer any questions and enquiries
  • To provide information to customers
  • To help to solve any problems asked by callers
  • To provide after sales service and support
  • To manage any complaints

Target Audience

Frontline Managers / Executives, Customer Service Managers / Executives, Public Relations / Marketing Executives, Secretaries / Personal Assistants, Receptionists and Call Center Personnel

Methodology

This stimulating program will maximize understanding and learning through lectures, discussions case studies and practical activities.

Course Modules

Module 1: Patience
Module 2: Timeliness
Module 3: Clear communication
Module 4: Empathy
Module 5: Knowledge about products and services
Module 6: Positive attitude
Module 7: Attentive listening
Module 8: Organization
Module 9: Adaptability
Module 10: Willingness to go the extra mile

Get To Know The Trainer

Trainer Casey

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,820/DAY   SAVE RM1,150

*T&C Applies

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