Service Mindset @ Work

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Course Objectives

  • Apply Quality principles in Customer Service
  • Mentally prepared & focused in handling customers
  • Create good first impressions & build rapport with customers
  • Manage Customer Experience
  • Understand the needs of customers
  • Sound confident and helpful
  • Use effective questioning to understand customer expectations
  • Recognize barriers to the delivery of outstanding customer service
  • Learn techniques for dealing with angry or upset customers

Target Audience

This program is a must buy-in for Managers, Executives, Customer Service Personnel, Sales & Marketing Personnel, Clerks, Supervisors, Officers and all those who need to handle customers.

Methodology

An interactive and practical approach incorporating group discussion/exercises, presentations and roleplay

Course Modules

  • Module 1 – Quality Leading The Way
  • Module 2 – Understanding Expectations
  • Module 3 – Managing Yourself– Developing Service Mindset
  • Module 4 – Managing Customer Experiences
  • Module 5 – Recovering When Things Go Wrong
  • Module 6 – Improvement Strategy

Get To Know The Trainer

Trainer Sathiesh

 

Sathiesh has extensive 15 years of working experience in Telecommunication and Semiconductor, Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

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