Effective Telephone Skills Using NLP

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Course Objectives

  • Tackle the most common mistakes when speaking over the telephone
  • Enhance your speaking voice and vocal impression
  • Overcome psychological barriers when communicating with others
  • Handle difficult callers with professionalism

Target Audience

Call centre agents, front-liners, customer service representatives, tele-sales or marketers, any roles that wish to further enhance their telephone skills.

Methodology

Interactive lecture, group activities, personality profiling, role-plays, partner discussions, case dissection, in-class demo, intergroup challenges, presentations of action plans

Course Modules

Module 1: Fundamentals of Telephone Communication
Module 2: Dealing with Difficult callers
Module 3: Steps in Enhancing your Telephone Skills & Etiquette
Module 4: The telephone as the tool for customer support

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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