Call centre agents, front-liners, customer service representatives, tele-sales or marketers, any roles that wish to further enhance their telephone skills.
Interactive lecture, group activities, personality profiling, role-plays, partner discussions, case dissection, in-class demo, intergroup challenges, presentations of action plans
Module 1: Fundamentals of Telephone Communication
Module 2: Dealing with Difficult callers
Module 3: Steps in Enhancing your Telephone Skills & Etiquette
Module 4: The telephone as the tool for customer support
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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Critical and Creative Thinking for Decision-Making and Problem-Solving using NLP (Online Training)
RRP RM1,700/day SAVE RM401
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