Credit Control and Collection > Effective Credit Management And Debt Recovery

Effective Credit Management And Debt Recovery

Course Objectives

Evaluate prospective customers qualitatively and using financial ratio analysis.
Using credit agencies to check on customers credit rating and legal cases against them  Setting credit limit and credit term
Grasp the importance of credit collection management and commercial/business awareness
Deal with delaying or non-payment excuses and reduce credit exposure of difficult customers effectively
Collect from financially distressed debtors
Master the art of collecting debts through telephone
Implementing proactive and practical credit management and debt recovery strategies to address delay/non payments
Better understand different methods of collection (including restructuring) on debts
Lay groundwork to make collection efforts produce better results
Comprehend the legal perspective in debt collections and maximizing debt recovery through ligation procedures
Write effective letters, faxes and emails that are shorter, clearer and deliver desired results
Make the right decisions in credit collection and increase your organization’s Return on Investment (ROI)
Use different debt collection techniques to different situations designed specifically for your customers

Target Audience

This seminar is especially good for those who has just being recruited to perform the task of credit control
Credit Controllers, Credit executives & Collection/Credit Managers
Account Receivables Executives/Managers, Finance, Accounts & admin. Executives and Managers
Executives to Senior Managers

Methodology

POWER POINT Presentation.
INTERACTIVE INPUT – Getting feedback from participants on their experience in their industry and how it can benefit and applied in the workplace of the other participants. Encourage active participation and critic from participants on topics presented by facilitator
CASE STUDIES on actual cases in various industries.
DISCUSSIONS, QUESTION AND ANSWER

Course Modules

Module 1 – Introduction to Credit Evaluation
Module 2 – Introduction to Debt Collection
Module 3 – How To Lower Your Risk Factors?
Module 4 – Attributes Of an Effective Collections Staff
Module 5 – Effective Collection Techniques
Module 6 – Effective Telephone Techniques
Module 7 – Debtor Profiles
Module 8 – Delays & Objections/Disputes, Gatekeepers

Get To Know The Trainer

Trainer Patrick

Patrick holds a Master in Business Administration (USA) and has vast experience in the field of credit management and debt collection for more than 35 year in various multinational manufacturing and trading organisations. He also holds professional membership with the The British Institute of Credit Management, UK and a Diploma in Management from The Malaysian Institute of Management.

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