Customer Service > Understanding Six Sigma Tools And Techniques

Understanding Six Sigma Tools And Techniques

Course Objectives

To understand VOC (Voice Of Customer) and align internal measurements to critical customer requirements
To apply basic Six Sigma tools and techniques in making process improvement
To understand key success factors and challenges in Six Sigma implementation
To lead and manage real improvement projects by applying DMAIC methodology

Target Audience

Suitable for Top Management, Managers and Executives

Methodology

This stimulating program will maximize understanding and learning through lectures, discussions, case studies and practical activities

Course Modules

Module 1: Understanding Of Six Sigma
Module 2: Six Sigma Deployment
Module 3:- Basic Six Sigma Tools & Techniques
Module 4:- The Define Phase
Module 5:- The Measure Phase
Module 6:- The Analyse Phase
Module 7:- The Improve Phase
Module 8:- The Control Phase

Get To Know The Trainer

Trainer Yong

4.5

Yong Hooi Ming left Sony EMCS Malaysia Sdn Bhd as the Senior Manager of Compensation and Employee Relations. She has over 18 years experienced in various backgrounds after graduating from University Malaya with a Bachelor of Science in Chemistry. She also earned the certificate of Human Resource Management from Ansted University in 2001 and Certificate of Multimedia – Computer Based Training from SHRDC in conjunction with Box Hill College of TAFE, Victoria, Australia.

VIEW PROFILE