English > How to Plan and Conduct Effective Meetings

How to Plan and Conduct Effective Meetings

Course Objectives

Upon completion of this programme, participant will be able to:

Value of meetings as a management tool
Recognize the critical planning step that makes meeting time more effective
Keep meetings focused and on track
Encourage participation without losing control
Produce value-added outcomes and decisions
Speak up and express opinions at meetings

Target Audience

All who attends, conducts or chairs meetings /discussions

Methodology

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays.

Course Modules

Module 1: Meeting

Module 2: Pre-Meeting

Module 3: Participating in a Meeting

Module 4: Creating Impressions

Module 5: : Language of Meetings

Module 6: Managing Conflicts & Human Behaviors

Get To Know The Trainer

Trainer Sathiesh

4.5

Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.

VIEW PROFILE