The Art of Effective Communicator

Course Modules

• Module 1: Overview of Communication

  • Fundamentals of interpersonal communication skills
  • Types of Communication categories
  • Importance of Effective Communication
  • The Communication Staircase Model

   

  Module 2: Bridging the Communication Barriers

  • Types of Communication Barriers
  • Why Communication Barriers happens?
  • Dissecting the barriers and overcoming them

   

  Module 3: Verbal Communication

  • Effective verbal communication skills
  • Features of good verbal language practices
  • Application of verbal communication techniques and its components
  • The art of building rapport in conversations & the POWER of WORDS

   

  Module 4: Non-Verbal Communication

  • Understanding the different types of Non-Verbal Communications and the Do’s and Don’ts
  • Understanding body language (to enhance interpersonal communication by blending both non-verbal technique and verbal techniques together)
  • Importance of First Impression in Communication

   

  Module 5: Effective Communication Skills

  • Effective Communication Process
  • Understanding the 7Cs in Effective Communication
  • Building Credibility through the 4 Communication Styles
  • Application of Emotional Intelligence in Effective Communication Skills

   

  Module 6: Effective Listening and Questioning Skills

  • Common Barriers in Effective Listening and how to overcome it
  • Practicing the importance of Active and Empathy Listening Skills
  • Types of Questioning techniques and how to effectively use it

   

  Module 7: Action Plan

  • Identifying individual personality with the personalities of others, and the need to communicate differently
  • Action Plan in identifying the skills to keep, grow or stop while practicing Effective Communication