The Art of Effective Communicator

Course Objectives

At the end of this program, Participants shall be able to:

  • Identify the fundamentals and types of communications
  • Identify effective communication practices and techniques to overcome communication challenges within the workplace.
  • How to build credibility through understanding the different types of communication styles
  • Understanding the effective ways for Questioning Skills and Active Listening Skills
  • Dissecting the Barriers of Communications and Techniques in Overcoming these Barriers

Target Audience

  • All that related for this course

Methodology

Course Modules

  • Module 1: Overview of Communication

    • Fundamentals of interpersonal communication skills
    • Types of Communication categories
    • Importance of Effective Communication
    • The Communication Staircase Model

     

    Module 2: Bridging the Communication Barriers

    • Types of Communication Barriers
    • Why Communication Barriers happens?
    • Dissecting the barriers and overcoming them

     

    Module 3: Verbal Communication

    • Effective verbal communication skills
    • Features of good verbal language practices
    • Application of verbal communication techniques and its components
    • The art of building rapport in conversations & the POWER of WORDS

     

    Module 4: Non-Verbal Communication

    • Understanding the different types of Non-Verbal Communications and the Do’s and Don’ts
    • Understanding body language (to enhance interpersonal communication by blending both non-verbal technique and verbal techniques together)
    • Importance of First Impression in Communication

     

    Module 5: Effective Communication Skills

    • Effective Communication Process
    • Understanding the 7Cs in Effective Communication
    • Building Credibility through the 4 Communication Styles
    • Application of Emotional Intelligence in Effective Communication Skills

     

    Module 6: Effective Listening and Questioning Skills

    • Common Barriers in Effective Listening and how to overcome it
    • Practicing the importance of Active and Empathy Listening Skills
    • Types of Questioning techniques and how to effectively use it

     

    Module 7: Action Plan

    • Identifying individual personality with the personalities of others, and the need to communicate differently
    • Action Plan in identifying the skills to keep, grow or stop while practicing Effective Communication

     

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