At the end of the workshop, participants should be able to:
Module 1 : Customer service unwrapped
Module 2 : The new customer behaviour
Module 3 : Leveraging the voice of customers
Module 4 : Building rapport with style and professionalism
Module 5 : Handling difficult customers
Module 6 : Delight, don’t just sa:sfy!
Module 7 : Why YOU maTer to yourself, the organiza:on and the customer?
iii. How will I feel about this in 10 years?
Module 8 : Ready, set, grow!
iii. Achievable
4.5
Trainer is a highly motivated corporate trainer with an impressive 18-year track record of successfully teaching and inspiring both small and large groups in diverse industries. Her expertise spans across various sectors, including customer service in the retail industry and education.
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