Managing Difficult Employees Effective For Positive Outcomes

Course Objectives

• Be able to differentiate between employee with problems and employees who cause problem and take different approaches to rehabilitate a problem employee
• Have learned to identify 10 types difficult employees behaviour and know what cause or encourage these behaviours and take steps to discourage the occurrence
• Acquire communicative skills needed to handle difficult encounters
• Know their rights to take the best practice corrective action to help a difficult employee be a better team member
• Be able to properly and lawfully handle common employee problems such as :
  o Absenteeism and frequently taking emergency and unpaid leave
  o Malingering
  o Tardiness
  o Excessive Medical Leave
  o Disobedience and unwillingness to follow SOP
  o Insubordination and
  o poor performance

Target Audience

Leaders, Supervisors and anyone whose job function involves supervising employees

Methodology

This stimulating program will maximize understanding and learning through lecture, discussion, case studies and practical activities.

Course Modules

Module 1: The Obligations of an Employee as a Servant Under The Contract of Service
Module 2: The Obligations of a Superior as a Supervisor of Subordinates
Module 3: Employees and Problems
Module 4: Attitude and Behavior
Module 5: Principles of Behavior Modification
Module 6: Three Fs of Dealing With Employees
Module 7: Preventive Measures: Role of Supervisor in Building The Right Work Environment & Employee Ethics at Work
Module 8: The Soft Approach – Counselling and Communicative Skills
Module 9: The Impact of Industrials Relations on Supervision and Cost
Module 10: Disciplinary Procedure and Disciplinary Actions Allowed
Module 11: Principles of Positive Discipline Approach – How To Use Warnings and Disciplinary Actions to Produce Positive Outcomes
Module 12: Handling Disciplinary Issues Using Rules of Natural Justice
Module 13: Laws
Module 14: The Rights of Management to Manage The Workforce
Module 15: How to Manage a Person Under Performance Improvement Program