Clerical and Administrative Staff
This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.
MODULE 1 : MANAGEMENT, EFFICIENCY AND EFFECTIVENESS
MODULE 2 : THE ROLES AND FUNCTIONS OF THE OFFICE
MODULE 3 : WHAT DO OFFICE ADMINISTRATORS DO?
MODULE 4 : ROLES AND RESPONSIBILITIES OF ADMINISTRATIVE ASSISTANTS
MODULE 5 : COMMUNICATION SKILLS
MODULE 6 : SOLVING PROBLEMS AND MAKING DECISIONS IN THE OFFICE
MODULE 7 : RECORDS AND FILE MANAGEMENT
Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.
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