Clerical and Administrative Skills

Course Objectives

• Discuss the fundamental principles and functions of management
• Describe the roles and functions of the office
• Perform daily responsibilities, major duties and tasks in an efficient and effective manner with enhance competencies
• Enhance communication skills to connect better with team members and the customers
• Take actions to solve problems and tackle challenges to enhance the office operations
• Manage records and files in an efficient and effective manner

Target Audience

Clerical and Administrative Staff

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

• MODULE 1 : MANAGEMENT, EFFICIENCY AND EFFECTIVENESS

• MODULE 2 : THE ROLES AND FUNCTIONS OF THE OFFICE

• MODULE 3 : WHAT DO OFFICE ADMINISTRATORS DO?

• MODULE 4 : ROLES AND RESPONSIBILITIES OF ADMINISTRATIVE ASSISTANTS

• MODULE 5 : COMMUNICATION SKILLS

• MODULE 6 : SOLVING PROBLEMS AND MAKING DECISIONS IN THE OFFICE

• MODULE 7 : RECORDS AND FILE MANAGEMENT