Developing Emotional Intelligence (EQ): Enhance Self-Control, Networking, Teamwork, Performance and Decision Making

Course Objectives

Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself

• Identify the main EI competencies and know how each area can contribute to your personality and interaction with others

• Recognise and understand your moods and emotions and their effect on others

• Manage and regulate your emotions to make sure they don’t disrupt your behaviour

• Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity

• Establish rapport with others and improve the effectiveness of your communication

• Understand others’ feeling when interacting with them and become a trusted person in their network

• Understand others needs systematically and respond accordingly to get maximum results in your interactions with them

Target Audience

• Senior Manager
• Managers
• Office Managers
• Assistant Managers
• Supervisors
• Team leaders
• Engineers & Senior Engineers
• Executives & Senior Executives

Methodology

Lecture; Business Games; Individual & Group Activities; Feedback Session; Role Plays; Demonstration.

Highly interactive with active participant engagement throughout the workshop with a 20/80 approach; 20% lecture, 80% practical accompanied by an individually customized training manual.

Course Modules

• Module 1: INTRODUCTION TO EI
• Module 2: SELF-AWARENESS                       
• Module 3: SELF-MANAGEMENT
• Module 4: SELF-MOTIVATION
• Module 5: EMPATHY
• Module 6: SOCIAL AWARENESS
• Module 7: RELATIONSHIP MANAGEMENT