Mastering the Professional Selling & Customer’s Experience Skills for Retail Sales Consultants

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Course Objectives

  • Discover the success secrets of the top Sales Promoters
  • Change negative attitude
  • Improve verbal and non-verbal skills
  • Change bad behavior of judging customers by their look
  • Eliminate lazy attitude to serve walk in customers
  • Cut lack of commitment
  • Influencing customer to buy your proposal
  • Master an easy-to-follow Influencing /Selling guide to getting anyone to buy from you instantly
  • Master the art of listening
  • Recognize buyer’s motivations instantly
  • Having a personal introduction, that arouses interest and build trust instantly using building trust skills
  • Rid your sales “fear” and “procrastination” permanently
  • Naturally deploy psychological techniques to create compelling reasons and a desire
  • purchase your product/service immediately
  • Identify the features and benefits in order to upsell
  • How to manage difficult customers
  • How to handle objections
  • Understand different personality and how to manage them
  • Develop Proactive Attitude and Be Confident
  • Improve internal communication

Target Audience

This course is designed for all retail beauty consultant

Methodology

This training will be delivered through:

  • Lecture
  • Case studies
  • Role-play

Course Modules

Module 1 – Changing Your Negative Attitude
Module 2 – How To Improve Your Commitment
Module 3 – How To Change Your Verbal & Non-Verbal Skills
Module 4 – Improving Sales Using Customer Experience (SCE) :How It Helps To Improve Retail Sales Target?
Module 5 – The Professional SCE’s Sales Process
Module 6 – How Retail Sales Consultants Build Relationship With Customers
Module 7 – How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 8 – How To Influence Customers
Module 9 – Mastering The Art of Listening
Module 10 – How to Identify Your Clients’ Buying Needs
Module 11 – How to Present, Convince and Persuade Effectively To Different Customers
Module 12 – How to Close The Sales
Module 13 – How to Handle Objection

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,820/DAY   SAVE RM1,150

*T&C Applies

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