Mastering the Professional Selling & Customer’s Experience Skills for Retail Sales Consultants

Course Objectives

• Discover the success secrets of the top Sales Promoters
• Change negative attitude
• Improve verbal and non-verbal skills
• Change bad behavior of judging customers by their look
• Eliminate lazy attitude to serve walk in customers
• Cut lack of commitment
• Influencing customer to buy your proposal
• Master an easy-to-follow Influencing /Selling guide to getting anyone to buy from you instantly
• Master the art of listening
• Recognize buyer’s motivations instantly
• Having a personal introduction, that arouses interest and build trust instantly using building trust skills
• Rid your sales “fear” and “procrastination” permanently
• Naturally deploy psychological techniques to create compelling reasons and a desire
• purchase your product/service immediately
• Identify the features and benefits in order to upsell
• How to manage difficult customers
• How to handle objections
• Understand different personality and how to manage them
• Develop Proactive Attitude and Be Confident
• Improve internal communication

Target Audience

This course is designed for all retail beauty consultant

Methodology

This training will be delivered through:

• Lecture
• Case studies
• Role-play

Course Modules

Module 1 – Changing Your Negative Attitude
Module 2 – How To Improve Your Commitment
Module 3 – How To Change Your Verbal & Non-Verbal Skills
Module 4 – Improving Sales Using Customer Experience (SCE) :How It Helps To Improve Retail Sales Target?
Module 5 – The Professional SCE’s Sales Process
Module 6 – How Retail Sales Consultants Build Relationship With Customers
Module 7 – How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 8 – How To Influence Customers
Module 9 – Mastering The Art of Listening
Module 10 – How to Identify Your Clients’ Buying Needs
Module 11 – How to Present, Convince and Persuade Effectively To Different Customers
Module 12 – How to Close The Sales
Module 13 – How to Handle Objection