Effective Telemarketing Skills

Course Objectives

• Use the most powerful ally you have when on the phone, learn the factors that can influence success and raise the ‘wins’ into sales.
• Be better prepared and develop that professional approach to making calls.
• Set and establish SMART goals that can work for you and result in better focus of your hard work and persistence.
• Build effective planning into your process so you get higher conversion rates and greater consistency.
• Create a script to maximize your efficiency on the phone.
• Learn what to say and what to ask to create interest, handle objections, and close the sale.

Target Audience

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Methodology

This is a highly interactive experiential learning program, where participants are to learn through actual doing and experience. It gives all participants the best opportunities for maximum learning impact and retention, methods including:

• Class session / Discussions / Brain-storming
• Subconscious-mind conditioning activities
• Simulations exercises (Individual & Group)
• Case Studies & Role Plays Exercises
• Individual & Group assignments
• Super learning Inducement

Course Modules

MODULE 1: INTRODUCTION & OVERVIEW
MODULE 2: THE IMPORTANCE OF VOICE
MODULE 3: DEVELOPING YOUR SCRIPT
MODULE 4: SETTING SMART GOALS FOR YOURSELF
MODULE 5: PRE-CALL PLANNING
MODULE 6: GENERATING APPOINTMENTS
MODULE 7: INCOMING CALLS
MODULE 8: ACTION – ABC: ALWAYS BE CLOSING