Trainer Michiel

CREDENTIALS

  • Certified in Governance (COBIT 5)
  • Expert degree, ITIL Services Management, and certified in all ITIL modules
  • High Performance Organisation transformation (Lean, Agile, DevOps and Digital Transformation)
  • Organisational change and coaching
  • Demographic Modeling of Organization
  • EUR ING, Electronics, Computer science, Bachelor

LANGUAGE

Spoken

  • English

Written

  • English

INTRODUCTION

Michiel gained his experience in various local and international companies worldwide. In these organizations he has executed roles as a Manager, Consultant, Project Manager and Instructor as well as having experience in the finance, automation, industry, airline, logistics, medical, telecommunication and government sectors.

He is experienced in translating business objectives and strategies into manageable deliverables, initiating quick wins and creates an environment for continuous improvement. During his projects Michiel has gained a strong sense for successfully managing sustainable change in the organisation of his customers. His quote “We all know how a tree looks like, but none of us can predict how a tree will grow” emphasizes his experience in organizational change and the complexity that can come with changing behavior, attitude and discipline.

With a management style which is based coaching and team play, He can effectively communicate with the members of the board as well as employees in various levels of an operation and has proven that in many different cultures and industries. Michiel has a strong strategic view on business development and at the same time he is very hands-on in execution.

Michiel has a bachelor’s degree Electronics and Information Technology from the University “Rijks Hooge School” Groningen and Demographic Essential Modelling of Organizations at the Technical University Delft, both in the Netherlands. He is certified in ITIL (Master level) Project Management (PRINCE2) and IT Governance (CobiT) and he is a founding member of the Malaysian chapter of the IAOP and a founder of the Malaysian chapter of the ITSMF. Michiel is Director Consulting Asia for Quint Wellington Redwood. He has an excellent 26-year track record in consulting, project and organisational change management in numerous international organizations.

PROFESSIONAL QUALIFICATION

  • COBIT (4.1 and 5) Foundation
  • COBIT 5 Implementation
  • Sourcing Governance Foundation
  • Prince2 Foundation
  • Lean IT Foundation
  • AQRO Foundations (HR Transformation)
  • Change Management Foundations & Practitioner
  • Management of Risk Foundations & Practitioner
  • Management of Portfolios Foundations & Practitioner
  • Managers Certificate in IT Service Management (ITIL V2)
  • ISO20000 Foundations
  • ITIL V3 Managers Bridge
  • ITIL V3 Expert
  • ITIL Intermediate SO; ST; SD; SS; CSI; SOA; OSA; RCV
  • ITIL Practitioner
  • DEVOPS Fundamentals
  • DEVOPS Enable and Scale
  • SIAM Foundations and Accredited trainer
  • APMG Approved trainer Change Management
  • APMG Approved trainer Management of Risk
  • APMG Approved trainer AQRO (HR Transformation)
  • APMG Approved trainer Lean IT
  • APMG Approved trainer Sourcing Governance
  • APMG Approved trainer ITIL Foundation and Intermediates SO; ST; SD; SS; CSI; SOA; OSA; RCV
  • ITIL 4 Foundation & Managing Professional
  • Agile Project Management Foundation & Managing Professional

TECHNICAL EXPERTISE:

  • Digital transformation
  • High Performance Organizations
  • Agile adoption and transformation
  • Scalable Governance and risk management
  • DevOps in Asian cultures
  • Service Integration and Management
  • Organizational change and sustainability
  • Performance based Service Management (later Lean Service Management and Lean IT)
  • Portfolio, Program and Project management
  • IT Service Management

PUBLICATIONS

  • The value of good practices in a dynamic environment
  • The Service Catalogue as success factor in Collaboration
  • Sourcing framework as a mechanism to mature customer-vendor relationship
  • The Business – IT alignment framework

 

COMPETENCIES

  • He has vast experience in educating managers and senior managers in Service Management, Project management and IT Strategy & Governance worldwide since 1993. His personal objective in these programs is not only to educate these students in how to master the theoretical aspects but also assess them on their skills, and advise/coach on improving their skills.
  • Besides his educational experience, Michiel has developed numerous courses himself is the area of ITIL, Risk Management, Sourcing and IT Strategy & Governance, Organisational Change management & Coaching, Supplier management, Digital transformation and Agile and Lean leadership.
  • Michiel is a frequently invited guest speaker at conferences with C-level audience.

 

WORKING EXPERIENCE:

  • Director of Consulting Asia (2009 – today) for Quint Wellington Redwood with the responsibility for delivery (consulting projects), HR-development and market growth in the Asian region.
  • Country manager for Quint Wellington Redwood Malaysia since 2007 where later (2008) included with the responsibility for Hong Kong and Singapore.
  • Senior consultant and trainer for Quint Wellington Redwood worldwide (2000 – 2007). Providing Consulting and training services in over 30+ countries over all continents to over 250+ companies in the area’s of Service Management, Project Management, Governance etc.
  • Independent consultant and project manager (1998 – 2000). Supported a Dutch engineering firm as a project manager in their Y2K migration. Supported KLM as consultant and project manager in their e-ticketing implementation.
  • Service Manager for KPN Telecom, the Netherlands 1997 – 1998. Tasks were to advice and agree on Internet and intranet services to customers of KPN Telecom. Internally in KPN the responsibility was to assure a successful implementation for these projects and manage day to day operations (100+ engineers).
  • Acting as a Problem Manager for KPN Telecom, the Netherlands 1995 – 1997. Responsibility was to manage a group of 15 Incident controllers and Problem analyst. The task of this group was to manage escalations and initiate project teams for improvements in a very complex IT Infrastructure. During this time, I have also acted as the chairman of the board of Problem Managers with the responsibility to oversee a wide scale multi-vendor IT-infrastructure managed by 4000+ engineers providing IT services for 40.000+ end users.
  • Acting as a Team Manager for KPN Telecom in the Netherlands 1992 – 1995. The responsibility was to manage a team of 20 engineers who maintained a complex data networking environment for KPN Telecom.

AWARDS

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PUBLICATIONS

  • Haque, A. and Masuan, K.A. (2002). Religious Psychology in Malaysia. The International Journal for the Psychology of Religion, 12(4), 277-289
  • Book Review. Masuan, K.A. (2000). Religion and the Clinical Practice of Psychology. Edited by Edward P. Shafranske. APA. Intellectual Discourse, 8 (2). Pp. 240-244.
  • Book Review. Masuan, K.A. (2001). Mental Health in Malaysia: Issues and Concerns. Edited by Amber Haque. K.L. University Malaya Press. Intellectual Discourse, 9 (1). Pp. 108-110.
  • Book Review. Masuan K.A. (2004). The Islamic World and the West: An Introduction to Political Cultures and Interactional Relation. Edited by Kai Hafez with forward by Muhammad Arkoun and Udo Steinbach. Translated from German by Mary Ann Kenny. Leiden. Brill. Intellectual Discourse, 12 (1). Pp. 94-98.
  • Book Review. Syed Sohail Imam and Masuan K.A. (2006). Contemporary Issues in Malaysian Psychology. Edited by Zafar A. Ansari, Noraini M. Noor, and Amber Haque. Singapore, Thompson. Intellectual Discourse, 14 (1). Pp.121-123.
  • Columnist at Utusan Malaysia. Usually the articles publish on Wednesday. (So far, altogether 70 articles published and counting).
  • Invited writer on the issue of psychology and contemporary concerns at Dewan Kosmik. The first articles will be published on April 2007.
  • Masuan K.A. (2000). Isteri Hamil Bapa yang Mengandung. Mama Moden.

ARTICLES

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VIDEOS

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