System Thinking in Agile and ITIL environments

Course Modules

Module 1: Introduction and Methods

We start off the program by sharing with you principles and practices which can help you attract and retain your customers. Without satisfying their particular needs and wants, you can never have a long term engagement with your customers.

Therefore, through this session, you can learn how to:

1. Introduction of participants and facilitators.
2. Recap self preparation on Systems Thinking and Root Cause Analysis

Module 2: Hands-on Exercise: Basic Systems Mapping

• Participants will create a basic system map of a scenario relevant practices in ITIL and Agile

Module 3: Group Discussion and Reflection

• Sharing and discussion of created system maps.
• Identifying areas for improvement.

Module 4: Advanced Systems Thinking Exercises

• Participants will delve deeper into more complex systems mapping and analysis.
• They will identify leverage points within the systems that can lead to improved efficiency.

Module 5: Advanced Root Cause Analysis Exercises

• Participants will conduct a detailed Root Cause Analysis on more complex, real-life scenarios 

Module 7: Deep Dive – Systems Thinking & Root Cause Analysis

Tool Exploration and Suggestion

• Introduce potentially new and relevant tools for Systems Thinking and Root Cause Analysis, like computer-based simulation models.

Module 8: Real-life Application Exercise

• Participants will apply learned concepts and tools to real, current projects or challenges faced

Module 9: Development of Action Plans

• Participants will develop actionable plans to implement improvements identified through Systems Thinking and Root Cause Analysis.

Module 10: Group Discussion: Implementation Challenges

• Discussion on potential challenges in implementing learned concepts and tools in their current environment

Module 11: Closing Remarks and Next Steps

• Discussion on the way forward, including potential follow-up workshops, continuous learning opportunities, and support in implementing the action plans.