Performance Management > HRM-Performance Management : Setting Kpis And The Balanced Scorecard

HRM-Performance Management : Setting Kpis And The Balanced Scorecard

Course Objectives

Explain what is performance and the meaning of success in the organisational context
State the key result areas (KRAs) for the department and for individual job holders
State the effective use of key performance indicators (KPIs) in evaluating the performance of the oganisation and the individual employees
Link departmental KPIs to unit and individual KPIs
Make performance appraisals outcome-focused and development based
Develop and use the balanced scorecard to measure the performance of the organisation
Implement and maintain the balanced scorecard in the performance measurement system of the organisation

Target Audience

Line Managers and Team Leaders

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

MODULE 1 : THE PERFORMANCE MANAGEMENT CYCLE
MODULE 2 : PLANNING PERFORMANCE
MODULE 3 : HOW TO DEVELOP KEY PERFORMANCE INDICATORS
MODULE 4 : TYPES OF KPIs TO BE FORMULATED
MODULE 5 : UNDERSTANDING HOW KPIs ARE FORMULATED AND HOW TO ASSESS THEM
MODULE 6 : HOW TO DEVELOP individual KPIs (JOB ANALYSIS)
MODULE 7 : MANAGING PERFORMANCE
MODULE 8 : THE BALANCED SCORECARD
MODULE 9 : IMPLEMENTING THE BALANCED SCORECARD

Get To Know The Trainer

Trainer Ismail

4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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