Workplace Interpersonal Communication Skills: Developing Effective Relationships

Course Objectives

This course is designed to help delegates develop effective and polished interpersonal skills. It helps the delegate develop the skills required of liaising and networking with stakeholders. It helps delegates develop the skills which enable them to establish effective relationships.

• Understand what communication is
• Comprehend the different elements in the communication process
• Implication of context in communication
• Adjusting to various levels of communication
• Make the most of non-verbal and paraverbal communication

Target Audience

• Human Resources
• Managers
• Heads of Departments
• Executives
• Executives
• Engineers
• Sales Personal
• Customer Service Personal
• Anyone keen to understand the importance of Interpersonal Communication Strategies

Methodology

Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.

Course Modules

• Section 1: Getting Started
• Section 2: Communication Processes
• Section 3: Element in the Communication Process
• Section 4: Communication Models
• Section 5: Context of Communication
• Section 6: Levels of Communication
• Section 7: Communication Roadblocks
• Section 8: Overcoming Communication Roadblocks
• Section 9: Overcoming Communication Roadblocks (Part 2)