Managing And Leading The New Millennials (Gen Y Employees)

Course Objectives

At the end of this session, participants should be able to:

• Identify the FOUR (4) different communication styles using VNCA method
• Develop the TWO (2) approaches in handling Gen Y by using the GAP approach
• Utilize the ‘6R’ Method in handling Questions
• Use the ‘2P’ Approach in Emotion Management
• Identify the “IN” language used by Gen Y

Use the ‘ACORN’ technique to manage the Gen Y

Target Audience

This program is suitable for supervisors, line leaders, team leaders, officers, executive and managers, project managers, strategy implementers and top management of an organization

Methodology

This stimulating program will maximize understanding and learning through lectures, discussions, case studies and practical activities.

Course Modules

Module 1: Understand the THREE (3) ‘Generation-Lines’ at the Workplace and Their Characteristics

Module 2: Manage, Lead and Coach the Gen Y Employees, the New Millennial

Module 3: Build the ‘Communication Bridge’ to Manage, Lead and Coach the New Millennials Effectively

Module 4: Apply the FIVE (5) Essential Communication Strategies to Manage, Lead and Coach the New Millennials Assertively

Module 5: Apply the FIVE (5) Essential Communication Techniques to Manage, Lead and Coach the New Millennials Assertively