IT and Computing (Live Online) > Impactful Communication in the Workplace

Impactful Communication in the Workplace

4.7

Course Objectives

Upon completion of this program, the participants should be able to:

Understand different personality and their respective preferences in communication
Apply techniques in meeting the needs of others
Apply the 4R framework in becoming more influential and impactful
Have effective mindset during a conflict

Target Audience

Managers
Executives
Team Leaders

Methodology

Understand different personality and their respective preferences in communication
Apply techniques in meeting the needs of others
Apply the 4R framework in becoming more influential and impactful
Have effective mindset during a conflict

Course Modules

MODULE 1: Perspectives
- Reason of misunderstanding in communication
- How perspectives are formed due to our senses
- How to use different languages to speak to different type of people
MODULE 2: Empathetic Communication
- What do people want psychologically in communication
- How to speak to meet the Emotional Needs of others
- Have clarity of stakeholders’ interest and giving certainties on the effort.
- Engagement the key to build trust
MODULE 3: Speak with Intention
- Influence others by applying Empathetic Listening: Understand what others really want (what we hear, and what we do not hear)
- Concise technique through 4R framework:
- Reality + Results + Recommendation + Respect
MODULE 4: Conflict Management
- Effective Communication lies in Alignment of Perspectives, Clear Intention/Expectation and Emotion Handling
- What does conflict really mean?
- How to handle “difficult people”?
- How to use it to create strong trust with others

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THIS PUBLIC COURSE INCLUDES

CLASS DETAILS

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4.7

hl
ho shoaw liang
Junior Executive, IT Management
5
S
Sanet
Executive, Accounting and Finance
5
Thanks to Mr. Oung Wei Jing for a great session!
P
Pujiati
Junior Executive, Administration / Secretarial
5
TN
Tze Syan Ng
Senior Executive, Sales
5
MH
Maggie Huang
Executive, Accounting and Finance
5
T
Tze
Executive, Marketing / Design
5
LC
Lee Min Cheong
Junior Executive, Project Management
5
Great interactive training
Hj
Hew how jit
Executive, Engineering
5
Lh
Low wee heng
Senior Executive, Engineering
5
TY
Teo Yi Yang
Junior Executive, Research and Development
5
BT
Beh Moon Ting
Executive, Engineering
5
BF
Bong Kim Fat
Executive, Others
5
It is a very straightforward and can directly use in the workplace
CY
Chong Wei Yee
Senior Executive, IT Management
5
Qh
Quek Seow huen
Senior Executive, IT Management
5
NK
NG SENG KIAT
Senior Executive, IT Management
5
Cc
Chiah woan chyng
Senior Executive, IT Management
5
TY
Tan Sze Ying
Senior Executive, Customer Service / Hospitality
5
CC
CHIN ZHI CHI
Junior Executive, Others
5
YS
YONG YOKE SHIAN
Senior Executive, HR / Learning and Development
5
CK
Chang Boon Kwai
Senior Executive, Engineering
5
Great trainer!!
HS
Heoi Cheng Sam
Junior Executive, Research and Development
5
WC
WOO CHUAN CHOONG
Senior Executive, Accounting and Finance
5
OK
ONG CHEE KHON
Executive, IT Management
5
TL
Tam Choi LI
Senior Executive, Accounting and Finance
5
AS
ANG LAN SHEH
Senior Executive, IT Management
5
SY
Sally Ng Rui Yi
Senior Executive, Others
5
WC
Winda Ngen Pei Chen
Senior Executive, IT Management
5
CM
CHEONG YEE MUN
Executive, IT Management
5
WL
Wong Siew Ling
Executive, Administration / Secretarial
5
Training conducted by Weijing was good
Cc
Chiah woan chyng
Senior Executive, IT Management
5
LM
LIEW KEAN MENG
Senior Executive, Engineering
5
Jw
Juita abdul wahab
Senior Executive, Engineering
5
HY
Ho Yew Yang
Manager / Supervisor, Engineering
5
Good instructor
Fb
Fatimah mohd faisal baskaran
Executive, Engineering
5
GY
Goh Sheau Yun
Senior Executive, Engineering
5
TX
Teoh Yee Xuan
Executive, Engineering
5
MN
Muthiah Nadarajan
Junior Executive, Engineering
5
It was a good course
KK
Keshihakumar Kalaithasan
Senior Executive, Engineering
5
NM
NURUL ASMA BINTI MOHAMAD
Executive, Administration / Secretarial
5
NA
NUR AMIRAH BINTI ZAINOL ABIDIN
Executive, Project Management
5
TN
Tang Loo Nin
Executive, HR / Learning and Development
5
MZ
Mohd Fikhrie bin Zakaria
Executive, Engineering
5
TN
Teoh Pei Ni
Senior Executive, Others
5
GL
Gillian Chong Yeong Lin
Assistant Manager, Others
5
LM
Liew Jun Ming
Junior Executive, Project Management
5
TM
Thum Yok Mei
Executive, HR / Learning and Development
5
M
Mulyana
Junior Executive, Manufacturing / Production
5
LT
Loh Ean Tin
Executive, Engineering
5
NT
Ng Hock Thien
Senior Executive, Engineering
5
KY
Kathy Sim Sing Yee
Senior Manager, Engineering
5
A
Angela
Executive, Engineering
5
LY
Lim Mei Yee
Assistant Manager, Engineering
5
Lx
Lee Jia xin
Manager / Supervisor, Corporate Communications
5
NS
Nur Dini Binti Mohd Salleh
Manager / Supervisor, Engineering
5
Pm
Phang sin mun
Senior Manager, Research and Development
5
LJ
Lee Jialek
Executive, Engineering
5
AY
Annie Yeoh
Senior Manager, Accounting and Finance
4
M
Meri
Executive, Operations
4
CC
Chan Clarence
Manager / Supervisor, Research and Development
4
DC
Daniel Chia
Executive, Others
4
HC
Hui Chin
Senior Executive, Research and Development
4
AJ
Abegail Jamito
Senior Manager, Procurement / Purchasing
4
HJ
Hoo Jia Ji
Senior Executive, IT Management
4
GC
Go Sok Cheng
Senior Executive, Research and Development
4
WZ
Wan Danial Danish Bin Zambri
Executive, Others
4
MR
MUHAMMAD ASRAF BIN ABDUL RAZAK
Executive, Engineering
4
LK
LIM WEI KANG
Junior Executive, Engineering
4
Open up your perspective to others
MR
Muhammad Syazwan Bin Raazmin
Executive, Quality Assurance
4
TJ
Tang Hou Jing
Executive, Engineering
4
TS
Tan Chun Siew
Executive, Engineering
4
YC
Yu Siew Chien
Senior Manager, Others
3
NA
NA
Norliza Abdullah
Junior Executive, Operations
3
Rc
Rosilah binti chiklah
Junior Executive, Operations
3