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After completing the training, you should be able to:
ALL
To change your direction, shift your thinking.
However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf?
Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.
Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.
In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.Module 1: Interpersonal Communication
Module 2: The 5-Star Customer Service Cycle
Module 3: Dealing With Difficult Customers
Module 4: Handling Customer Complaints
Philip who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.
4.5
Alexander, or Alex to his friends and colleagues, has over 7 years’ experience in education and corporate training. He holds a bachelor’s degree in philosophy from Southern Illinois University Carbondale, USA.
4.5
Continue to serve as First Aid Trainer no matter the challange. Participant mostly comment her as knowledgable, friendly & passionate. Guiding them from wrong to right.
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THIS PUBLIC COURSE INCLUDES
*T&C Applies
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