Front Office Skills – Sales A Winning Formula

Course Objectives

  • Matching each guest with property features increases guest satisfaction
  • Asking for the sale is essential
  • Recognizing the best opportunities to offer suggestions is the key to great sales
  • Using a variety of proven closing techniques will help achieve sales objectives
  • How-tos of selling
  • Importance of property knowledge
  • How listening pays off
  • Selling strategies
  • Effective ways to close a sale

Target Audience

This training is suitable for front-liners, customer service representatives and any other roles that manages customers.

Methodology

This stimulating program will maximize the understanding and learning through diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles. Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions.

Course Modules

MODULE 1: Bringing Value to the Customer
MODULE 2: Selling Styles
MODULE 3: Adding Value Through Up-Selling
MODULE 4: Handling Resistance
MODULE 5: Closing the Sale

Get To Know The Trainer

Trainer Anita

 4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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COURSE INCLUDES

COURSE BENEFITS

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RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.8

  • 84%
  • 16%
  • 0%
  • 0%
  • 0%
  • MS
    Muhammad Shaqayyum bin Sharuddin
    Junior Executive, Customer Service / Hospitality

    5

    The training was perfect for any individual from newbies to professionals.
  • MK
    Muhammad Mustakim Maula Kama
    Junior Executive, Sales

    5

  • Gr
    Ganesh rajoo
    C-Level, Customer Service / Hospitality

    5

  • HM
    Haresh Anand Maniam
    Assistant Manager, Operations

    5

    Good session
  • YV
    Yashven RAj Vigneswaran
    Manager / Supervisor, Customer Service / Hospitality

    5

  • MA
    Muhammad Afiq B Che Mohd Arif
    Junior Executive, IT Management

    5

  • HX
    How Bee Xhe
    Junior Executive, Customer Service / Hospitality

    5

  • MH
    Muhammad Rahmat bin Yusof Hamid
    Executive, IT Management

    5

    Good traning
  • SY
    Siti Mariam Yahood
    Junior Executive, Customer Service / Hospitality

    5

  • MZ
    Muhammad Imran Bin Zulkifli
    Junior Executive, Customer Service / Hospitality

    5

  • RM
    Rachel Menaka
    Executive, Customer Service / Hospitality

    5

    Awesome training!
  • AG
    ANGELA A/P GUNASEGARAN
    Junior Executive, Customer Service / Hospitality

    5

  • AD
    Amila Shafinaz Daut
    Junior Executive, Customer Service / Hospitality

    5

    Great training!
  • RA
    Robenson Antuny
    Executive, Customer Service / Hospitality

    5

    N/A
  • MM
    Muhammad Na'im bin Abdul Malik
    Junior Executive, Customer Service / Hospitality

    5

  • NA
    NOR FARHANA ALI
    Manager / Supervisor, Customer Service / Hospitality

    5

  • JP
    Jegthisvaralaxmi Paramasivam
    Junior Executive, Customer Service / Hospitality

    5

    It was an excellent session
  • NP
    Nurhani Pauzi
    Junior Executive, Customer Service / Hospitality

    5

  • FM
    Fatimah Bt Mazlan
    Senior Executive, Operations

    5

  • TT
    Theepa a/p Thangavelo
    Senior Executive, Customer Service / Hospitality

    5

  • MZ
    Muhammad Nabil Iqbal Bin Zulkefli
    Manager / Supervisor, Operations

    5

    The training is very great and it helps to give more knowledge on sale
  • NA
    Nureen Afiqah
    Junior Executive, Customer Service / Hospitality

    5

  • LC
    Lim Man Chuan
    Junior Executive, Customer Service / Hospitality

    5

  • MR
    Mu'adz Bin Abdul Rahim
    Executive, Operations

    5

  • JK
    Jasbir Kaur
    Executive, Customer Service / Hospitality

    5

  • AR
    Ahmad Lizarman Bin Ramli
    Junior Executive, Customer Service / Hospitality

    5

  • GV
    Grace Victoria
    Senior Executive, Quality Assurance

    5

  • MZ
    Muhammad Zulhelmy bin Zahid
    Junior Executive, Customer Service / Hospitality

    5

    Full of fun, laughing while learning is always the best way. Kudos to Anita for a wonderful presentation
  • Nm
    Norshafika binti mazlan
    Junior Executive, Customer Service / Hospitality

    5

  • FR
    Farah Nabilah Rohaisham
    Junior Executive, Customer Service / Hospitality

    5

  • NS
    Nur Azizah Binti Sawi
    Senior Executive, Quality Assurance

    5

  • MR
    MUHAMMAD HISYAM BIN ROSMI
    Junior Executive, Customer Service / Hospitality

    5

    n
  • NA
    NORSYIFA BINTI ARIFFIN
    Junior Executive, Customer Service / Hospitality

    5

  • SS
    Sashikala Sasidaran
    Executive, Customer Service / Hospitality

    5

  • mf
    muhamad iskandar bin fauzi
    Executive, Customer Service / Hospitality

    5

  • NZ
    Nur Qurratul'aini Mohamad Zaini
    Executive, Customer Service / Hospitality

    5

  • EA
    ELFI ZURAIDHA BINTI ABDULLAH
    Senior Executive, Customer Service / Hospitality

    5

  • Nh
    Nurzahirah A hamid
    Junior Executive, Customer Service / Hospitality

    4

    Very useful of training materials.
  • WC
    Wong Chu Chu
    Executive, Customer Service / Hospitality

    4

    lovely trainer
  • LH
    Lim Jing Hui
    Executive, Customer Service / Hospitality

    4

  • NY
    Nurul Basyirah Binti Muhamed Yusof
    Executive, Customer Service / Hospitality

    4

    Anita is the best trainer. all the info I can relate. Thank you Anita
  • yb
    yuzi amyza binti bahari
    Junior Executive, Customer Service / Hospitality

    4

  • WX
    Woon Yi Xuan
    Executive, Customer Service / Hospitality

    4

    The training is helpful!
  • MM
    Muralegaran Manalen
    Executive, Operations

    4

OF 5Next

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