PREMIUM COURSE

Front Office Skills – Sales A Winning Formula

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Course Objectives

  • Matching each guest with property features increases guest satisfaction
  • Asking for the sale is essential
  • Recognizing the best opportunities to offer suggestions is the key to great sales
  • Using a variety of proven closing techniques will help achieve sales objectives
  • How-tos of selling
  • Importance of property knowledge
  • How listening pays off
  • Selling strategies
  • Effective ways to close a sale

Target Audience

This training is suitable for front-liners, customer service representatives and any other roles that manages customers.

Methodology

This stimulating program will maximize the understanding and learning through diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles. Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions.

Course Modules

MODULE 1: Bringing Value to the Customer
MODULE 2: Selling Styles
MODULE 3: Adding Value Through Up-Selling
MODULE 4: Handling Resistance
MODULE 5: Closing the Sale

Get To Know The Trainer

Trainer Anita

Trainer Anita

 4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

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