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PREMIUM COURSE

Professional Image Branding and Customer Service Enhancement for Hotel Front-Liners

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Course Objectives

  • Build a consistent professional image with organization vision and mission.
  • Influence negotiations with power image and relevant body language
  • Enhance confidence in presenting themselves
  • Exercise proper business etiquette
  • Identify key enhancements to brand image
  • Apply techniques to increase visibility and personal presence
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Deal with difficult customers

Target Audience

This program is suitable for all hotel front-liners and any personnel in the hospitality service line.

Methodology

Our approach strives to be highly interactive, with 90% activity based experiential learning, so that participants grasp new concepts in a fun and safe-learning environment. Our consultants will give an insight to the theories and engage participants in active, interactive discussions. Participation and interaction of participants will be the key focus to meet the objectives of this course. Course methods will include exercises, role plays, case studies, and multimedia and image props.

Course Modules

Module 1 – The Impact Of Your Image
Module 2 – Professional Make-up & Grooming for women and men (Hands-On workshop)
Module 3 – Building Your Signature Style
Module 4 – Business Body Language
Module 5 – Business Meeting Etiquette
Module 6 – Identifying and addressing customer needs
Module 7 – Recovering Difficult Customers & Understanding When to Escalate

Get To Know The Trainer

Trainer Bkay

Trainer Bkay

 4.5

Bkay is a graduate of Law from the National University of Malaysia, LLB(HONS) and a Model whose passion is to help men and women define and refine their image and style through wardrobe, communication, and etiquette and protocol skills.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,857/DAY   SAVE RM857

*T&C Applies

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