Professional Grooming and Customer Service Workshop for F&B Employee

Course Objectives

  • Equip F&B employees with the knowledge and techniques to maintain a polished and professional appearance, ensuring they reflect the brand’s standards and create a positive first impression for customers.
  • Develop effective communication skills to ensure clear, respectful, and engaging interactions with customers, fostering smoother service delivery and handling customer inquiries or concerns with confidence.
  • Train employees to deliver outstanding customer service by understanding and anticipating customer needs, handling complaints professionally, and creating memorable dining experiences that encourage repeat business.

Target Audience

  • Food and Beverage Team or staff.

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities and videos) to accommodate different learning styles.

Course Modules

MODULE 1: EMPLOYEE REPRESENTS COMPANY’S BRAND

  • The importance of company’s branding ​
  • Employees’ presence impacts company’s branding ​
  • How to win customers with sensory branding ​

MODULE 2: LEVEL UP YOUR APPEARANCE WITH A CLEAN AND ENERGETIC APPEARANCE

  • Dressing technique
  • Rule for accessories ​
  • Socks and shoes ​
  • Men’s guide for face grooming ​
  • Preventing stains on uniform ​
  • Body odour
  • Smelly hair
  • Hair dandruff
  • Bad breath

MODULE 3: MANAGE YOUR CUSTOMER WITH EFFECTIVE COMMUNICATION

Introduction of effective communication

  • Purpose of effective communication ​
  • Start with effective listening ​
  • Understand your audience to communicate ​
  • Possible communication barriers ​
  • Recommended greetings words ​
  • Well-polished nonverbal cues – body language ​

MODULE 4: MASTERING SOCIAL ETIQUETTE TO IMPROVE CUSTOMER EXPERIENCE

  • Business handshake
  • Seating protocol
  • Table manners
  1.  

Get To Know The Trainer

Trainer Vivmmie

 4.5

Vivmmie, a former accountant who has transformed herself into a certified image consultant, possesses an unwavering determination to attain pro found fulfillment in life by aiding business professionals in cultivating executive presences that truly reflect their professional essence.

Chat with us LIVE to get a

FREE QUOTATION!

THIS PUBLIC COURSE INCLUDES

*T&C Applies

Optimized by Optimole

MEMBERS ONLY FEATURE

Kindly sign-up or log-in to get access.

LOGIN

[nextend_social_login]

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

[nextend_social_login]

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?