Workplace Interpersonal Communication Skills: Developing Effective Relationships

Course Objectives

This course is designed to help delegates develop effective and polished interpersonal skills. It helps the delegate develop the skills required of liaising and networking with stakeholders. It helps delegates develop the skills which enable them to establish effective relationships.

  • Understand what communication is
  • Comprehend the different elements in the communication process
  • Implication of context in communication
  • Adjusting to various levels of communication
  • Make the most of non-verbal and paraverbal communication

Target Audience

  • Human Resources
  • Managers
  • Heads of Departments
  • Executives
  • Executives
  • Engineers
  • Sales Personal
  • Customer Service Personal
  • Anyone keen to understand the importance of Interpersonal Communication Strategies

Methodology

Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.

Course Modules

  • Section 1: Getting Started
  • Section 2: Communication Processes
  • Section 3: Element in the Communication Process
  • Section 4: Communication Models
  • Section 5: Context of Communication
  • Section 6: Levels of Communication
  • Section 7: Communication Roadblocks
  • Section 8: Overcoming Communication Roadblocks
  • Section 9: Overcoming Communication Roadblocks (Part 2)

Get To Know The Trainer

Trainer Vigneswaran

 4.5

Mr Vigneswaran has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDC Trainer. In 2021, he was awarded the Certified Blockchain Expert by the prestigious Blockhain-Council (USA), Inbound Marketing Certified and Social Media Certified in Applying Inbound Social Media...

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COURSE INCLUDES

COURSE BENEFITS

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RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.9

  • 88%
  • 13%
  • 0%
  • 0%
  • 0%
  • FW
    Fong Shee Wiey
    C-Level, Sales

    5

    The course was excellent! Very clear explanation and very interactive. Vee delivered the material in a way that was engaging and easy to understand.
  • MJ
    Mohamad Fauzi Bin Johari
    Executive, Others

    5

  • SG
    SHARWINI A/p GANASEN
    Junior Executive, HR / Learning and Development

    5

  • NA
    NUR BAHJAH BINTI SAMSU ANUAR
    Executive, Others

    5

  • sA
    sheriffa olfah binti syed Abdullah
    Executive, HR / Learning and Development

    5

  • NI
    Nur Diyana Ismail
    Manager / Supervisor, Accounting and Finance

    5

  • WL
    Wong Hui Ling
    Senior Executive, Operations

    5

  • NA
    NURUL SYAHIDAH BINTI NOR AZMAN
    Senior Executive, HR / Learning and Development

    5

  • ET
    Evonne Teo
    Senior Manager, Others

    5

  • NA
    NURALIAHAZLINDA BINTI ABDULLAH
    Junior Executive, Sales

    5

  • NB
    Nur Asma Diyana Binti Abu Bakar
    Senior Executive, Others

    5

  • MA
    Muhammad Zulhisham Bin Azizi
    Executive, IT Management

    5

  • LY
    Lee Chen Yao
    Senior Executive, Sales

    5

  • MK
    Michael Joseph Kumar
    Senior Executive, Sales

    5

  • SS
    Sharifah Aminah Amalyna Bt Syed Sheikh
    Executive, Accounting and Finance

    4

  • iz
    illiya amira zainuddin
    Executive, Sales

    4

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