Communication and Interpersonal Skills

Course Objectives

• Enhance confidence in dealing with people with different personality.
• Establish skills in building rapport to create a win-win situation.
• Understand the correct technique in communication that helps you in negotiation, conflict resolution and more.

Target Audience

• Non-Executive, Executive and Manager

Methodology

• Group Discussion and Presentation
• Interactive Session & Role Play
• Lecture
• Activities
• Video Learning

Course Modules

• Module 1: The Opening Frame of Communication
• Module 2: Maintaining & Enhancing Relationships with different personality
• Module 3: Model of Communication
• Module 4: Questioning and Listening Skills
• Module 5: Communication Techniques Representational System
• Module 6: Conflict Management
• Module 7: Negotiation and Feedback