Emotional Quotient

Course Objectives

Upon completion of this program, the participants will be able to:

• Learn That EQ is more important than IQ to succeed in life
• Learn The 4 components of EQ – Self Awareness, Social Awareness, Self-Management and Relationship Management
• Understand How to balance their emotions; not overly express nor suppress them
• The importance of empathy, assertiveness and humor in human relationships
• Recognize that emotions are real, and will affect human relationships
• Recognize and manage their emotions and those of their colleagues
• Use empathy, assertiveness and humor to increase productivity in the workplace
• Reduced conflict in the workplace

Target Audience

This program is suitable for everyone in the workplace.  Emotions exist in everyone; thus it must be managed because it cannot be suppressed forever.

Methodology

This stimulating program will maximize understanding and learning through presentations, role plays, individual work and group work

Course Modules

Module 1 – The Necessity of Emotional Intelligence

Module 2 – Enhancing Eq Self Awareness

Module 3 – Enhancing EQ Social Awareness

Module 4- Self Management

Module 5 – Relationship Management

Module 6 – EQ and Communication