Email Etiquette and Effective Business Communication

Course Objectives

• Project a professional image of the company
• To approach and write clear emails in the most efficient and professional way possible
• Learn common pitfalls on why emails are not clear or misconstrued
• Be aware of the correct word usage and email etiquette for business communication
• Ensure that communication is done in a structured, logical and meaningful manner
• Being better able to presenting the same information in different business communication ways

Target Audience

Managers, Supervisors, Officers, Executives, Administrators, Personal Assistant and anyone who wants to polish up their skills is the area of business communication and email writing

Methodology

Trainer-led lectures with a strong emphasis on practical experiences, power point presentation, discussion, role play, group discussions, and case studies.

Course Modules

Module 1 – Basics of Business Writing Language & Explanation
Module 2 – The Power of Communication
Module 3 – Outshine With Courtesy
Module 4 – Understand & Ask The Right Questions
Module 5 – Importance of Writing Clear Email
Module 6 – The “KISS” Principle Of Email
Module 7 – Write Emails The Way You Talk
Module 8 – Tone Of Your Email