Emotional Intelligence

Course Objectives

An understanding of the importance of using Emotional Intelligenc

• The ability to create an environment for productive work relationships
• A model to guide your responses to difficult and challenging situations
• An approach for more intentional actions
• The ability to self-motivate while tempering negative responses
• Team communication skills for running effective meetings, decision-making, and creative problem-solving
• One-on-one communication skills for constructive feedback and conflict management
• The opportunity to practice applying tools and skills through individual and group exercises
• The confidence to deal with resistance and negativity
• The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
• Skills in “outcome thinking”

Target Audience

Individuals who will benefit from this course include those who wish to accomplish the following:

• Increase deliberateness in making decision
• Temper negative responses to distressing situations
• Improve conflict and communication skills

Methodology

• How to recognize and understand the five competencies for building Emotional Intelligence
• Self-motivation and job satisfaction as factors that contribute to high performance
• Practical tools and skills for communicating effectively, assertively, and collaboratively
• Influencing and partnering skills

  Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through

• Skills for conflict management and dealing with difficult situations

• How to choose perceptions and behaviors that will lead to positive outcomes

Course Modules

Module 1: Emotional Intelligence: SMART vs SMARTER Objective

Module 2: One person, Three brains: Understanding Thinking, Feelings and Acting

Module 3: Take Five: Introducing Emotional Intelligence Competencies

Module 4: Self-Awareness: Naming that Feeling

Module 5: Self-Regulation: Looking Through Another Window

Module 6: Self-Motivation: Desiring to Improve

Module 7: Social Awareness: Paying attention to the World Around

Module 8: Relationship Management: Putting it Together

Module 9: Action Planning: Deciding what’s