Emotional Intelligence

Course Objectives

An understanding of the importance of using Emotional Intelligenc

  • The ability to create an environment for productive work relationships
  • A model to guide your responses to difficult and challenging situations
  • An approach for more intentional actions
  • The ability to self-motivate while tempering negative responses
  • Team communication skills for running effective meetings, decision-making, and creative problem-solving
  • One-on-one communication skills for constructive feedback and conflict management
  • The opportunity to practice applying tools and skills through individual and group exercises
  • The confidence to deal with resistance and negativity
  • The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
  • Skills in “outcome thinking”

Target Audience

Individuals who will benefit from this course include those who wish to accomplish the following:

  • Increase deliberateness in making decision
  • Temper negative responses to distressing situations
  • Improve conflict and communication skills


  • How to recognize and understand the five competencies for building Emotional Intelligence
  • Self-motivation and job satisfaction as factors that contribute to high performance
  • Practical tools and skills for communicating effectively, assertively, and collaboratively
  • Influencing and partnering skills

    Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through

  • Skills for conflict management and dealing with difficult situations

  • How to choose perceptions and behaviors that will lead to positive outcomes

Course Modules

Module 1: Emotional Intelligence: SMART vs SMARTER Objective

Module 2: One person, Three brains: Understanding Thinking, Feelings and Acting

Module 3: Take Five: Introducing Emotional Intelligence Competencies

Module 4: Self-Awareness: Naming that Feeling

Module 5: Self-Regulation: Looking Through Another Window

Module 6: Self-Motivation: Desiring to Improve

Module 7: Social Awareness: Paying attention to the World Around

Module 8: Relationship Management: Putting it Together

Module 9: Action Planning: Deciding what’s

Get To Know The Trainer

Trainer Wijen


Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

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