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Effective interpersonal communication using nlp

Course Objectives

In this program, you will learn how to:

a)Talk to colleagues, customers, suppliers and stakeholders and be understood
b)Enhance your influence on others to get things done
c)Overcome conflicts with others and build better relationships
d)Handle difficult people with calmness and professionalism

Target Audience

This programme is designed for Executive, Supervisors, Team Leaders and NON Executive level

Methodology

30% interactive lecture, 40% activities, 15% group discussions, 15% action-plan presentations

Can be conducted 100% in English, 100% in BM or in a mixture of both.

Course Modules

Module 1: Fundamentals of Communication : who am I talking to?
- Ask the right questions to find out who the person really is
- Learn about the different types of communication styles people have
- Various tools to test someone’s personality even when chatting with them
- Include these words so others will feel connected with you
- NLP strategies to connect with different types of people
- Interactive session, personality-tests, behavioral tools application and group discussions.
Module 2: Interpersonal Influence : getting others to follow what you say
- Differentiate the different thinking modes in your co-workers
- Request things from others using the correct phrases
- Talk to others based on the way they think so they can understand you
- Erase communication barriers and influence others more effectively
- Optimize work relationships using NLP
- Hands-on group activities to improve your influence
- Interactive session, in-class demonstrations, mind-sharpening game and group presentations.
Module 3: Effective communication and Office conflicts
- Apply psychological weapons to break down interpersonal walls
- Look for body language clues to know how someone’s really feeling
- Vocal tools : how to use your voice to avoid conflicts
- Improve the trust among colleagues and with customers
- NLP methods to build back a broken work relationship
- Interactive session, case-discussions, simulations, inter-group challenges.
Module 4: How to Deal with Difficult People
- Do this one thing and you will win the heart of a difficult person
- Respond to complaints using NLP’s active listening method
- Turn an angry colleague / customer into a friend
- Encourage others to follow your instructions using ‘soft-language’
- Open a closed mind by following these 3 steps
- How to build long-term goodwill : action plans and positive practices
- Interactive session, role-plays, group assignment and presentation

Get To Know The Trainer

Trainer Alvin

4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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