Effective Communication & Interpersonal Skills

Course Objectives

This course will allow you to learn why sometimes what you say is misinterpreted & how to ensure that future communications will be correctly understood.

• Understand the people around you – their personality profiles & behavioral patterns
• Learn to communicate & relate to different personal styles
• Overcome barriers. Filters & distortions in communication
• Master key techniques of effective communication, making it work for you
• Master the Law of Connection to create ideal professional relationships
• Learn powerful NLP techniques to create instant rapport & command attention
• Handle verbal disagreements, conflicts & difficult situations with ease
• Use effective social skills in interacting with people around you
• Master the 5 key tactics of effective listening & overcome listening barriers
• Learn powerful EQ techniques to eliminate stress, anger, anxiety & frustration

Target Audience

Non-executives, Executives, Managers and anyone who wants to improve the way they engage and interact with others.

Methodology

• Group Discussions, Presentations, Video Clips
• Brainstorming Sessions, Practical Hands On Sessions
• Group and Individual Exercises
• Demonstrations, Games and Activities
• Creative Music, Visualization
• Notes and Hand Outs

Course Modules

• MODULE 1: IMPACT OF PERSONAL STYLES ON COMMUNICATION & INTERACTION
• MODULE 2:MAKE PEOPLE FOCUSED COMMUNICATION WORK FOR YOU
• MODULE 3: MASTERING THE LAW OF CONNECTION
• MODULE 4: EASY METHODS YOU CAN USE TO MAKE BETTER CONNECTIONS
• MODULE 5:MANAGING EMOTIONS AT THE WORKPLACE
• MODULE 6: MANAGING CONFLICTS
• MODULE 7: STRATEGIES FOR DEALING WITH DIFFICULT PEOPLE, BEHAVIORS & SITUATIONS
• MODULE 8: STAY CALM & MANAGE ANGER WHILE DEALING WITH DIFFICULT PEOPLE
• MODULE 9: HOW TO GAIN RESPECT & ACHIEVE OUTCOMES
• MODULE 10: HOW TO BUILD RAPPORT WITH ANYBODY & SUCCESSFUL STRATEGIES FOR RELATING
• MODULE 11: GREATER CLARITY IN RELATING – WORKING WITH SUPERIORS & PEERS