Effective Communication & Interpersonal Skills

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Course Objectives

This course will allow you to learn why sometimes what you say is misinterpreted & how to ensure that future communications will be correctly understood.

  • Understand the people around you – their personality profiles & behavioral patterns
  • Learn to communicate & relate to different personal styles
  • Overcome barriers. Filters & distortions in communication
  • Master key techniques of effective communication, making it work for you
  • Master the Law of Connection to create ideal professional relationships
  • Learn powerful NLP techniques to create instant rapport & command attention
  • Handle verbal disagreements, conflicts & difficult situations with ease
  • Use effective social skills in interacting with people around you
  • Master the 5 key tactics of effective listening & overcome listening barriers
  • Learn powerful EQ techniques to eliminate stress, anger, anxiety & frustration

Target Audience

Non-executives, Executives, Managers and anyone who wants to improve the way they engage and interact with others.

Methodology

  • Group Discussions, Presentations, Video Clips
  • Brainstorming Sessions, Practical Hands On Sessions
  • Group and Individual Exercises
  • Demonstrations, Games and Activities
  • Creative Music, Visualization
  • Notes and Hand Outs

Course Modules

  • MODULE 1: IMPACT OF PERSONAL STYLES ON COMMUNICATION & INTERACTION
  • MODULE 2:MAKE PEOPLE FOCUSED COMMUNICATION WORK FOR YOU
  • MODULE 3: MASTERING THE LAW OF CONNECTION
  • MODULE 4: EASY METHODS YOU CAN USE TO MAKE BETTER CONNECTIONS
  • MODULE 5:MANAGING EMOTIONS AT THE WORKPLACE
  • MODULE 6: MANAGING CONFLICTS
  • MODULE 7: STRATEGIES FOR DEALING WITH DIFFICULT PEOPLE, BEHAVIORS & SITUATIONS
  • MODULE 8: STAY CALM & MANAGE ANGER WHILE DEALING WITH DIFFICULT PEOPLE
  • MODULE 9: HOW TO GAIN RESPECT & ACHIEVE OUTCOMES
  • MODULE 10: HOW TO BUILD RAPPORT WITH ANYBODY & SUCCESSFUL STRATEGIES FOR RELATING
  • MODULE 11: GREATER CLARITY IN RELATING – WORKING WITH SUPERIORS & PEERS

Get To Know The Trainer

Trainer Rachel

 4.5

Rachel  is currently the Principal Trainer & Chief Learning Strategist as well as an experienced entrepreneur & businesswoman. She is a Master Trainer in Coaching, Creativity & Thinking Outside The Box, Problem Solving Skills, Master Your Mind, Emotional Intelligence & Emotional Drivers, Success Tools & Colored Brain, Communication, Negotiation, Peak Performance, Goal Setting, Positive Work Attitude, Leadership & Sales Warriors.

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COURSE INCLUDES

COURSE BENEFITS

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RM3,999/DAY

RRP RM5,715/DAY   SAVE RM1,716

*T&C Applies

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