Excellent Customer Service – Deliver Customer’s Happiness Workshop

Course Objectives

• Apply the essential principles of customer services to anyone who wants your ‘output’
• Ask effective questions from customers to get results
• Use empathy to maintain rapport with customers
• Professionally respond to a customer’s demands & requests while maintaining rapport
• Sequence your sentences effectively to get maximum results
• Read and interpret body language signals and use them to enhance your communication skills
• Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise

Target Audience

Business Owners, Executives, Manager, Supervisor, Sales Personnel, Customer Service Manager, Customer Service Personnel, Other Services Personnel

Methodology

The session is delivering using a combination of presentation, case analyses, framework development and discussion.

Course Modules

• Module 1 – Principles Of Customer Service
• Module 2 – Listens & Understands Your Customer
• Module 3 – Delivery Happiness
• Module 4 – Recurring Business From Happy Customer