Customer Service > Excellent Customer Service – Deliver Customer’s Happiness Workshop

Excellent Customer Service – Deliver Customer’s Happiness Workshop

Course Objectives

Apply the essential principles of customer services to anyone who wants your ‘output’
Ask effective questions from customers to get results
Use empathy to maintain rapport with customers
Professionally respond to a customer’s demands & requests while maintaining rapport
Sequence your sentences effectively to get maximum results
Read and interpret body language signals and use them to enhance your communication skills
Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise

Target Audience

Business Owners, Executives, Manager, Supervisor, Sales Personnel, Customer Service Manager, Customer Service Personnel, Other Services Personnel

Methodology

The session is delivering using a combination of presentation, case analyses, framework development and discussion.

Course Modules

Module 1 – Principles Of Customer Service
Module 2 – Listens & Understands Your Customer
Module 3 – Delivery Happiness
Module 4 – Recurring Business From Happy Customer

Get To Know The Trainer

Trainer Leow

4.5

Coach Leow is an out-of-the-box business coach, trainer and consultant who is passionate helping businesses and entrepreneur achieving their business goals. As a business coach, Leow served as mentor & advisor to many business owners, coaching and guiding entrepreneurs to overcome business challenges and setting the right path for

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