Customer Service > Implementing Kaizen Continuous Improving Methodology
At the conclusion of the Kaizen training course each delegate will be able to appreciate:-
ALL staff who wants to learn
One way in which permanent improvements can be brought about is by the use of small empowered group activities. These improvement activities are often referred to in a lean environment as Kaizens. Kaizen, originally a Chinese word, loosely translates to describing all of the continuous improvement (CI) activities with an organisation.
Kaizen makes uses of groups of people to make relatively small, positive changes within their own area of expertise.
This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
Ideally suited to Directors, Managers, Continuous Improvement facilitators and Change managers.
• Sustaining a Kaizen Culture
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Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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