Impactful Communication in the Workplace

Course Modules

• MODULE 1: Perspectives

  • Reason of misunderstanding in communication
  • How perspectives are formed due to our senses
  • How to use different languages to speak to different type of people

   

  MODULE 2: Empathetic Communication

  • What do people want psychologically in communication
  • How to speak to meet the Emotional Needs of others
  • Have clarity of stakeholders’ interest and giving certainties on the effort.
  • Engagement the key to build trust

   

   

  MODULE 3: Speak with Intention

  • Influence others by applying Empathetic Listening: Understand what others really want (what we hear, and what we do not hear)
  • Concise technique through 4R framework:
  • Reality + Results + Recommendation + Respect

   

  MODULE 4: Conflict Management

  • Effective Communication lies in Alignment of Perspectives, Clear Intention/Expectation and Emotion Handling
  • What does conflict really mean?
  • How to handle “difficult people”?
  • How to use it to create strong trust with others