How To Lead Effectively

3.5

Course Objectives

  • Better read the customer in turn will enable them to serve the meet the customer’s
    preference better.
  • Understand and evaluate customer personality and preferences
  • Understand customer expectations better target and exceed customer’s expectation
  • To better cultivate a service culture in delightning the customer
  • Better handle a customer during a crisis situation (complaints)
  • To be prepared to face real life situations
  • To understand the psychological basis of communication over the telephone

Target Audience

This program is suitable for all people delivering or supporting to internal or external customers. Anybody who’s function touches the customer and impacts the customer’s experience should attend this course.

Methodology

This program will be presented through interactive lecture, group discussion, case study, Roll play and games.

Course Modules

  • Module 1 – Overview Of Accounting
  • Module 2 – Accounting Equation And Accounting Rules
  • Module 3 – Recording Process
  • Module 4 – Completing The Accounting Cycle
  • Module 5 – Accounting For Merchandising Business
  • Module 6 – Company Annual Report
  • Module 7 – Financial Statement Analysis
  • Module 8 – Corporate Governance

Get To Know The Trainer

Trainer Murshidah

 4.5

MURSHIDAH is an international speaker and adviser of personal and corporate image empowerment and transformation.  A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 20 years expanding throughout Asia as well as teaching entrepreneurship to teenagers and adults.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

Courses you may like

MEMBERS ONLY FEATURE

Kindly sign-up or log-in to get access.

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?