QUALITY PHILOSOPHYTHE HUMAN SIDE OF QUALITY PARADIGM

Course Objectives

• Explain quality philosophy and apply in their daily task
• Identify their roles in the journey in building quality culture
• Link quality to company’s performance and profitability
• Define what is quality
• Demonstrate how to perform prevention
• Illustrate how to make quality happen
• Explain what is performance standard
• Discuss how is quality measured

Target Audience

This course is designed for all employees.

Methodology

This program maximizes the understanding and learning through short lecture, group discussion, experiential learning and self reflection.

Course Modules

Module 1 – Introduction
Module 2 – Quality define
Module 3 – Philosophy #1 : Definition of Quality
Module 4 – Philosophy #2 : How to cause Quality
Module 5 – Philosophy #3 : Performance Standard
Module 6 – Philosophy #4 : Measuring Quality