Quality Control and Assurance > Implementing Effective Total Quality Management
The objectives of this course are to provide awareness of key TQM concepts of understanding customer expectations, management commitment, planning and organization, leadership, application of tools and techniques, education and training, people involvement, teamwork, measurement and feedback, culture change and supplier quality.
This program is intended for company personnel who are considering the development and implementation of a Quality Management System that is meeting ISO 9001:2015 and IATF 16949:2016 (or equivalent quality system standards) to achieve third party certification, and is particularly relevant to the IATF 16949:2016 steering group representative.
Senior and line Management of all organizations who have some responsibility for charting the direction of their organization
Module 1: Overview of TQM
Module 2: Origins of TQM – Quality Evolution, – Quality Control, Quality Assurance
Module 3: Customer Focus
Module 4: Top management commitment
Module 5: Quality and productivity
Module 6: Process Improvement
Module 7: Total Involvement
4.5
Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.
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