Quality Management > Root Cause Analysis And FMEA Training

Root Cause Analysis And FMEA Training

Course Objectives

Increase customer satisfaction
Prevent problems
Improve product / process reliability and quality
Document risks and actions taken to reduce risks
Understand the process of identifying categorizing and solving problems or resolving concerns

Target Audience

This training is intended for Supervisors, Officers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues.

Methodology

This programme involves a wide range of learning approaches, including self-assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Course Modules

Module 1 – Introduction
Module 2 – The Problem Solving Process
Module 3 – Tools Use In Problem Solving
Module 4 – Practical Exercise In Solving Problems By Analyzing Root Causes
Module 5 – Process FMEA

Get To Know The Trainer

Trainer Tejwinder

4.5

Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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