Mastering the Professional Retail Sales & Customer’s Experience Skills for Retail Associates

Course Objectives

Discover the success secrets of the top Sales Promoters  Influencing customer to buy your proposal  Master an easy-to-follow Influencing /Selling guide to getting anyone to buy from you instantly  Master the art of listening  Learn about grooming  Having a personal introduction, that arouses interest and build trust instantly using building trust skills  Rid your sales “fear” and “procrastination” permanently  Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product/service immediately  Identify the features and benefits in order to upsell  How to manage difficult customers  How to handle objections  Understand different personality and how to manage them  Develop Proactive Attitude and Be Confident
COURSE

Target Audience

This course is designed for all retail beauty consultant.

Methodology

Lecture, case studies, role-play

Course Modules

Module 1: What Is Sales & Customer Experience (SCE) :How It Helps To Improve Retail Sales Target?
Module 2: The Professional’s Sales Process
Module 3: How Retail Beauty Consultants Build Relationship with Customers
Module 4: How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 5: How To Influence Customers
Module 6: Mastering The Art of Listening
Module 7: How to identify Your clients’ buying needs
Module 8: How to Present, Convince and Persuade Effectively To Different Customers
Module 9: How to Close The Sales
Module 10: How to Handle Objection