Front Office Skills – Sales A Winning Formula

Course Objectives

• Matching each guest with property features increases guest satisfaction
• Asking for the sale is essential
• Recognizing the best opportunities to offer suggestions is the key to great sales
• Using a variety of proven closing techniques will help achieve sales objectives
• How-tos of selling
• Importance of property knowledge
• How listening pays off
• Selling strategies
• Effective ways to close a sale

Target Audience

This training is suitable for front-liners, customer service representatives and any other roles that manages customers.

Methodology

This stimulating program will maximize the understanding and learning through diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles. Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions.

Course Modules

MODULE 1: Bringing Value to the Customer
MODULE 2: Selling Styles
MODULE 3: Adding Value Through Up-Selling
MODULE 4: Handling Resistance
MODULE 5: Closing the Sale