Personality Based Selling

Course Objectives

· Analysing your audience and tailor the content to their specific needs
· Appreciating Who They Are
· Understanding Basic Temperament
· Knowing Why Customers React In a Certain Way
· Responding to people who behave differently
· Determining the customer’s HOT BUTTON
· Communicating information from the “customers’’ point of view.

Target Audience

This course is suitable for ALL levels

Methodology

This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities:
· High impact short lectures
· Lively activities including Role Plays
· Insightful presentations to the team
· Instant feedback and coaching from the facilitator.

Course Modules

Module 1: Personal Inventory
Module 2: Interpersonal Skills
Module 3: Total Communication
Module 4: The Foundation of Effective Sales Relationships
Module 5: Managing Disagreements
Module 6: Bringing your Customers on Board
Module 7: Motivational Needs
Module 8:Sales Process