No man is an island. We need to coexist harmoniously with others to survive. Behaviour, attitudes, beliefs, and perception are unique to each individual and fuel emotion. Emotion is dynamic and ever changing. Our emotions make us human, but if not managed, causes friction within ourselves and with others. The careful navigation of emotion requires intelligence.
This program gives you the ability to be aware of and manage your emotions effectively to improve personal relationships via a step-by-step learning methodology.
The course content will be delivered through self-assessment, lectures, group discussions, role-play and SWOT analysis during the training programme. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.
Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.
Emotional Intelligence (Online Training)
RM1,150/day SAVE RM325
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