Conflict Management (Online Training)


Course Objectives

Does your work feel like drudgery and your job is always highly stressed? Do you feel drained and “used up,” with little desire to return to that job the next day? How about your work relationship with peers, colleagues, superior, and subordinates? Conflict is a serious issue in companies, and it consumes enthusiasm until your motivation goes dry. Time is wasted on fighting instead of on improving organizational effectiveness. Skills and knowledge remains intact, but the will to perform, the spirit within is gone. Waiting for things to happen is common, rather than making things happen.

Conflict at work is a malaise of the spirit in which motivation, that mysterious force that gets us moving is damaged or even destroyed. The cost for organization is huge if this issue is not addressed.

Participants will learn how to:

  • Understand the definition and reasons for stress
  • Confront issues positively
  • Know your personality
  • Enhance early detection and reduction of stress
  • Manage time more effectively
  • Know how to participate in the prevention process of stress
  • Link the roles of leadership, culture and politics with stress
  • Learn the power of empowerment and ownership

Target Audience

This program will benefit all managers, supervisors, executives, HR personnel, all those who are working in an environment where conflict regularly happens. It will also benefit those who plan to participate in the prevention and reduction of workplace conflict.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1
    – Definition of conflict
    – Why does conflict happen?
    – Conditions leading to conflict happening
    – What are the consequences of conflict?
    – Traditional and Contemporary views: itself a conflict?
    – How to manage conflict? Models of Conflict Management
    – Understanding psychology: how people deal with conflicts
    – Interpersonal Conflict Matrix
    – How to handle yourself
    – Understanding your own personality and its impact on others
    – How to handle others
  • Module 2
    – Types of managerial actions that can cause conflicts
    – Key actions that can minimize conflict
    – Goals, directions, and KPI misalignment
    – Your appraisal system can cause conflict
    – Other company policy linking to conflict
    – Involving third party and mediation
    – Positive confrontation
    – The role of organizational politics
    – Can conflict be avoided?

Get To Know The Trainer

Trainer Andrew


Andrew has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking.

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  • 8 hours (4 hrs x 2 days) of Live Online / Virtual Training
  • E-Workbook
  • Pre & Post Assessment
  • E-Cert


  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable



RRP RM2,250/DAY   SAVE RM500

*T&C Applies


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