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PREMIUM COURSE

How To Lead Effectively

3.5

Course Objectives

  • Better read the customer in turn will enable them to serve the meet the customer’s
    preference better.
  • Understand and evaluate customer personality and preferences
  • Understand customer expectations better target and exceed customer’s expectation
  • To better cultivate a service culture in delightning the customer
  • Better handle a customer during a crisis situation (complaints)
  • To be prepared to face real life situations
  • To understand the psychological basis of communication over the telephone

Target Audience

This program is suitable for all people delivering or supporting to internal or external customers. Anybody who’s function touches the customer and impacts the customer’s experience should attend this course.

Methodology

This program will be presented through interactive lecture, group discussion, case study, Roll play and games.

Course Modules

  • Module 1 – Overview Of Accounting
  • Module 2 – Accounting Equation And Accounting Rules
  • Module 3 – Recording Process
  • Module 4 – Completing The Accounting Cycle
  • Module 5 – Accounting For Merchandising Business
  • Module 6 – Company Annual Report
  • Module 7 – Financial Statement Analysis
  • Module 8 – Corporate Governance

Get To Know The Trainer

Trainer Murshidah

Trainer Murshidah

 4.5

MURSHIDAH is an international speaker and adviser of personal and corporate image empowerment and transformation.  A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 20 years expanding throughout Asia as well as teaching entrepreneurship to teenagers and adults.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

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