ROOT CAUSE ANALYSIS (RCA) THROUGH SYSTEMATIC 8 STEP PRACTICAL PROBLEM SOLVING (8SPSS) & 3C’S TOOL

Course Objectives

• Empowers people to solve problems on the work they do
• Reduces the need to fire fight by removing issues and preventing them from returning
• Structured process that can make working day easier
• Allows you to focus on process improvements rather than removing the same issues every day

Target Audience

This course is suitable for Team Leaders, Project Managers, Middle Managers, Production Managers, Supervisors, Executives and Team Members and anyone else who will be responsible in coordinating / executing Projects and involve in problem solving activities.

Methodology

This is a highly interactive course based on the application of theoretical concepts of problem solving to practical situations that faced by the team. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively during the course.

Course Modules

Module 1: Definition of Root Cause Analysis
Module 2: Recap learnings of 7QC tools
Module 3: 2 Tiers of Root Cause Analysis
Module 4: 8 Step Practical Problem Solving Process with Simulation
Module 5: Course Wrap-up