Quality Management > ROOT CAUSE ANALYSIS (RCA) THROUGH SYSTEMATIC 8 STEP PRACTICAL PROBLEM SOLVING (8SPSS) & 3C’S TOOL

ROOT CAUSE ANALYSIS (RCA) THROUGH SYSTEMATIC 8 STEP PRACTICAL PROBLEM SOLVING (8SPSS) & 3C’S TOOL

Course Objectives

Empowers people to solve problems on the work they do
Reduces the need to fire fight by removing issues and preventing them from returning
Structured process that can make working day easier
Allows you to focus on process improvements rather than removing the same issues every day

Target Audience

This course is suitable for Team Leaders, Project Managers, Middle Managers, Production Managers, Supervisors, Executives and Team Members and anyone else who will be responsible in coordinating / executing Projects and involve in problem solving activities.

Methodology

This is a highly interactive course based on the application of theoretical concepts of problem solving to practical situations that faced by the team. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively during the course.

Course Modules

Module 1: Definition of Root Cause Analysis
Module 2: Recap learnings of 7QC tools
Module 3: 2 Tiers of Root Cause Analysis
Module 4: 8 Step Practical Problem Solving Process with Simulation
Module 5: Course Wrap-up

Get To Know The Trainer

Trainer Duglas

4.5

Duglas, a Malaysian, prior to being a trainer cum consultant, held the position as Regional QC Manager, for a leading European Investor. Key responsibilities were to conduct Quality Control Audits for Companies or businesses which were targeted to be acquired or invested anywhere around the globe. Additionally, he was responsible to carry out re-engineering and restructuring for product or process reliability for the group of companies.

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