> Trainer Sathiesh
Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.
Some of the portfolios that he has undertaken during his tenure includes: Conducting Customer Satisfaction Surveys, Implementing Quality Initiatives, Team Engagement & Empowerment, Induction Programs, Writing Policies & Procedures, Building Confidence & Improving Communication Skills, Creating and Implementing Change Management plans.
He strongly believes in People Management Practices and Learning & Growth principles as being one of the key elements for organisations to succeed. He is passionate in making a difference in participants’ learning through his personalized, practical and dynamic approach to make training an enjoyable and valuable experience.
Sathiesh has effectively helped organisations and its people improve performance through Training and Development in the following areas:
Sathiesh also has trained people from the following industries:-
Perfecting the Art of Writing Clear and Effective Emails 2 days Training
Trainer Sathiesh
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Perfecting the Art of Writing Clear and Effective Emails 1 day Training
Trainer Sathiesh
from
RM0/DAY
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